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Course Content
Course Agenda
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Introduction to Total Quality Management
Principles of TQM
Quality Management Frameworks
TQM Tools and Techniques
Implementing TQM
Leadership and TQM
Customer Focus in TQM
Process Management and Improvement:
Performance Measurement and Metrics
Case Studies and Practical Exercises
TOTAL QUALITY MANAGEMENT (TQM)
About Lesson

   – Key performance indicators (KPIs) for quality.

   – Balanced scorecard.

   – Data analysis and reporting.

   – Benchmarking and best practices.

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