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Course Content
Course Agenda
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Introduction to Total Quality Management
Principles of TQM
Quality Management Frameworks
TQM Tools and Techniques
Implementing TQM
Leadership and TQM
Customer Focus in TQM
Process Management and Improvement:
Performance Measurement and Metrics
Case Studies and Practical Exercises
TOTAL QUALITY MANAGEMENT (TQM)
About Lesson

    – Real-world examples of TQM implementation.

    – Interactive exercises to apply TQM tools and techniques.

    – Group discussions and feedback sessions

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