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Course Content
Course Agenda
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Welcome and Introduction
History and Evolution of EFQM
Key Concepts of Excellence
EFQM Criteria Framework
Assessment and Self-Assessment
Case Studies and Best Practices
Integration with Other Quality Models
Implementing EFQM in Your Organization
Review and Q&A
Introduction to EFQM
About Lesson

– Summary of key concepts and takeaways

   – Open discussion and questions

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