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Course Content
Course Agenda
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Welcome and Introduction
History and Evolution of EFQM
Key Concepts of Excellence
EFQM Criteria Framework
Assessment and Self-Assessment
Case Studies and Best Practices
Integration with Other Quality Models
Implementing EFQM in Your Organization
Review and Q&A
Introduction to EFQM
About Lesson

   – Overview of the EFQM Excellence Model criteria

   – Explanation of the nine criteria categories and their interrelationships

 

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