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Course Content
Course Agenda
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Introduction to Quality Management
Quality Management Principles
Quality Management Systems (QMS)
Quality Planning and Assurance
Quality Control and Improvement
Leadership and Strategic Planning
Performance Measurement and Metrics
Risk Management
Supplier and Customer Relationship Management
Practical Exercises and Case Studies
Exam Preparation and Review:
CERTIFIED QUALITY MANAGER (CQM)
About Lesson

– Managing supplier quality.

   – Handling customer complaints and feedback.

   – Ensuring customer satisfaction and loyalty.

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